Professional consulting for companies
Services:
- IT and CRM consulting focused on process optimization and automation
- Management consulting with proven experience in building analytics and product management departments from the ground up
Products:
- Microsoft Dynamics 365/2016, Microsoft SharePoint, Microsoft Power BI
- Creatio (Terrasoft BPM’Online)
- BPMSoft
How I can help your business
- Build product management, business analysis, and system analysis functions from the ground up — including onboarding workflows, training programs, and competency frameworks
- Optimize and automate your internal business processes using certified expertise in CRM and ITSM methodologies
- Accelerate the success of your low-code, CRM, and ITSM products through market research, strategy development, product roadmaps, and ROI-driven planning
Education
Bachelor of Information technologies in business
Moscow, 2011 - 2015
National University of Science and Technology MISiS, About MISIS
College of IT & Automated Control Systems, Information technologies in business
Tests, examinations
- Microsoft Dynamics 365 for Sales (Microsoft, 2019)
- Microsoft Dynamics 365 Customization and Configuration (Microsoft, 2019)
- Microsoft Dynamics 365 for Customer Service (Microsoft, 2019)
- ITIL® Foundation Certificate in IT Service Management (AXELOS Global Best
Practice, 2017) - Certified LANDESK Engineer (CLE) Exam (LANDesk Software, Certified LANDESK
Engineer, 2016) - Creatio Sales, certified analyst (Terrasoft, 2020)
- BPMSoft for Sales (for analyst, advanced)
Professional development, courses
- Art of Presentation (Comparex, Public speaking, 2017)
- IT Asset Management Foundation and Practices (IT Expert, ITAM, 2016)
- HP Service Manager 9.4x: How to Use & Configure Process Designer and Smart Analytics (HP Software EMEA Partner, HP Engineer, 2015)
- Landesk Service Desk Bootcamp (LANDesk Software, Engineer, 2015)
- SAP Crystal Reports Training (LANDesk Software, Engineer, 2015)
- Workshop Venture Startup (MIT&NUST MISiS collaboration, mobile app concept and prototype development, 2015)
- Time management training (NUST MISiS, Moscow, 2014)
10+
Years of experience
20+
Successful projects
5
Automation Platforms